Cancellation & Refund Policy
Last Updated: 30 August 2026
At Rainbow Brush Corporation, we aim to provide quality products and a smooth shopping experience. This policy explains our rules regarding order cancellation, returns, replacements and refunds.
1. Order Cancellation
Customers may request cancellation of an order within 24 hours of placing the order.
After 24 hours, the order may already have been processed or dispatched and cancellation may no longer be possible.
To request cancellation, please contact us as soon as possible using the contact details provided below.
2. Return Policy
We accept eligible product returns when a customer receives a wrong, defective or damaged product, subject to verification.
A return request must be submitted within 2 days of receiving the product.
Customers should contact us with their order details and provide photographs/videos of the product and packaging if requested.
3. Replacement Policy
If a customer receives a damaged, defective or incorrect product, we may provide a replacement after reviewing the issue.
The replacement will be subject to product availability.
If the same product is not available, we may offer an alternative resolution, including a refund where applicable.
4. Refund Policy
Where a refund is approved, the refund will be processed after the returned product is received and inspected.
Once approved, the refund will generally be processed within 5–7 business days.
The refund will normally be made to the original payment method used for the order, where applicable.
The time taken for the amount to appear in the customer’s bank account or payment account may vary depending on the payment provider or bank.
5. Damaged Product
If you receive a damaged product, please contact us within 2 days of delivery.
Please keep the original product, packaging and shipping label until the issue has been reviewed.
After verification, we will arrange a replacement for the damaged product, subject to availability.
6. Wrong Product
If you receive a product different from the product ordered, please contact us within 2 days of delivery.
After verification, we will arrange a replacement or another appropriate resolution.
7. Return Conditions
Products requested for return should, where applicable, be:
- In their original condition
- Unused or unused as applicable
- Properly packed
- Accompanied by the original packaging and shipping information
We reserve the right to reject a return if the product has been used, damaged after delivery, altered or does not meet the applicable return conditions.
8. Incorrect Address or Mobile Number
Customers are responsible for providing a correct delivery address and mobile number when placing an order.
If an order is returned to us because the customer provided an incorrect or incomplete address or mobile number, the order can be resent after the customer pays the applicable additional shipping charges.
9. Non-Returnable Situations
A return or refund may not be available for products that have been damaged, altered or used after delivery due to the customer’s actions, except where required by applicable law.
10. How to Request a Return, Replacement or Refund
Please contact us with:
- Order number
- Customer name
- Registered mobile number
- Reason for return/replacement/refund
- Photos or videos of the product, if requested
Our team will review the request and inform you about the next steps.
11. Contact Us
Rainbow Brush Corporation
Website: rainbowbrushmekar.com
Email: support@rainbowbrushmekar.com
Phone: 9997700552
Business Address: Nayak Sarai, Sherkot
Bijnor, Uttar Pradesh – 246747, India
